Return Policy

Return Policy for ChicChérie Inc.

At ChicChérie Inc., we value your satisfaction and strive to provide high-quality products. We understand that sometimes a product may not meet your expectations, and we are here to assist you with our return policy. Please read the following return guidelines carefully.

Unopened Products:

1. If you receive a product from ChicChérie Inc. that remains unopened, you are eligible for a 100% reimbursement within 30 days of receiving the product. The following conditions apply:

• The product must be unused, unopened, and in its original packaging.
• All accompanying accessories, manuals, and promotional items included with the product must be returned.
• You must provide the original proof of purchase, such as the order confirmation or receipt.

To initiate a return for an unopened product, please contact our customer support team within 30 days of receiving the product. We will guide you through the return process and provide you with instructions on how to send the product back to us. Once we receive and verify the returned item, we will process your reimbursement within a reasonable timeframe.

Opened Products:

2. Unfortunately, we cannot offer a reimbursement for opened products. Once a product has been opened, we are unable to guarantee its condition or verify if it has been used. We prioritize the health and safety of all our customers, and therefore, we cannot accept returns for opened products.

Damaged or Defective Products:

3. If you receive damaged or defective products, please contact our customer support team immediately. We will guide you through the necessary steps to resolve the issue promptly. We may request additional information, such as photographs or a detailed description of the damage or defect, to assess the situation accurately. Depending on the circumstances, we may offer a replacement, repair, or reimbursement for the damaged or defective product.

Return Shipping:

4. If you are eligible for a return and reimbursement, you will be responsible for the return shipping costs. We recommend using a reliable shipping method with tracking to ensure the safe return of the product. If the return is due to a mistake on our part (e.g., wrong product shipped), we will cover the return shipping costs.

Please note that our return policy applies only to purchases made directly from ChicChérie Inc.. If you have purchased our products through a third-party retailer, please refer to their respective return policy.

We reserve the right to amend or modify this return policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website.

If you have any further questions or require assistance with our return policy, please contact our customer support team, and we will be happy to assist you.

Thank you for choosing ChicChérie Inc. for your hair care needs!